Need SMS help? Our dedicated SMS/TCR team is here for you. ask our community, or call 1-888-898-4591 (Opt 3). Carriers now require TCR compliance to send text messages. Click here if you only need to receive SMS messages.
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RingEX
Frequently asked questions
How do I set up my voicemail greeting?
How do I monitor live calls from the app?
How do I pair my deskphone with the app?
How do I keep calls from going straight to voicemail?
How do I change or reset an account password?
How do I add user extensions in the RingCentral app or Admin Portal?
RingEX
Get help with cloud calling, phones, messaging, and video meetings.
Admins

Getting started as an admin

Understanding administrators

Intro to RingCentral admins

Getting started in the Admin Portal

Signing in to RingCentral
Adding licenses, devices, and services to your RingCentral account
Navigating the RingCentral Admin Portal

Getting started as an admin in the RingCentral app

Signing in to RingCentral
Navigating the RingCentral app

Company account setup

Setting up your company account in RingCentral app for SMB accounts

Activating your account
Reviewing your company settings during company setup in the RingCentral app
Adding a user during company setup in the RingCentral app
Adding user extensions in the RingCentral app and Admin Portal
Setting up company business hours in the RingCentral app
Configuring company call handling

Managing admin users in the RingCentral app

Adding and removing RingCentral app admins

Managing RingCentral app teams as a super admin

Managing a team's members as a super admin in the RingCentral app
Joining a team as a super admin in the RingCentral app desktop and web

Adding and setting up users

Adding User extensions in Admin Portal

Adding user extensions in the RingCentral app and Admin Portal
User extensions - Frequently Asked Questions
Enabling User Extensions in Ringcentral Admin Portal
Reserved extension error message

Editing User extensions in Admin Portal

Reassigning a user extension in the Admin Portal
Copying and assigning existing user settings to a new user using a free or paid license
Copying and assigning existing user settings to a new user using an unassigned extension
Bulk adding or editing users in the RingCentral online account

Call handling and forwarding

Overview

Managing phone settings
Using third-party numbers for your RingCentral calls

Setting up company call handling

Configuring company call handling
Setting up an Announcement-Only Extension
Setting up a Message-Only Extension

Configuring call handling settings

Setting up incoming call handling
Set incoming call information
Configuring Call Flip settings
Creating a custom rule
Checking for conflicts between custom answering rules

Forwarding calls

Turning the Forward all calls feature on or off in the RingCentral app and Admin Portal
Forwarding calls in the RingCentral app and Admin Portal
Setting up call forward for unreachable phone
Why are my calls not forwarding to third-party numbers?

Setting up call handling user templates

Adding a Call Handling template
Editing Call Handling templates
Managing Call Handling templates

Phone system

Configuring RingCentral phone numbers

Reserving a RingCentral phone number
Porting your number from RingCentral to another vendor

Call Queue Pickup

Intro to Call Queue Pickup Group
Setting up call queue pickup groups
Setting up a Directed Call Pickup group
Setting up a Group Call Pickup group

User phones

Adding a user phone using your own carrier

Phone system groups

Creating call monitoring groups

Auto-receptionist

Configuring company call handling

Call Queue Management

Managing a call queue in the RingCentral Admin Portal and mobile app

Company account settings

Managing your company account settings in the RingCentral app

Managing company and administration settings in the RingCentral app
Changing your company name in the RingCentral app
Managing external guest settings in the RingCentral app
Managing file sharing sources
Exporting message data in the RingCentral app
Setting up how users sign up for or are invited to RingCentral
Managing the types of teams users can create

Managing your company account settings in Admin Portal

Setting up Nomadic 911 on your company account

Managing your company account

Intro to RingCentral Licenses and Inventory
Managing licenses in your RingCentral account
Turning on on-demand or automatic call recording
Company data backup options
RingCentral data retention policies

Managing company Archiver settings

Enabling Archiver settings and permissions

Federated accounts management

Accessing the Enterprise Portal for federated accounts
Managing federated accounts via the Enterprise Portal
Enabling the Enterprise Portal for federated accounts

Setting your company meeting settings in Admin Portal

Configuring your RingCentral Video company meeting settings in Admin Portal
Configuring live transcription settings in the Admin Portal
Assigning RingCentral Meetings and RingCentral Video platform use
Enabling RingCentral Meetings Automatic Cloud Recording on the Admin Portal

Security and compliance

Setting up single sign-on (SSO) in the Admin Portal

Using the Audit Trail feature

Intro to RingCentral Audit Trail feature
Viewing and downloading Audit Trail logs in the Admin Portal
Checking latest configuration changes via Audit Trail in the Admin Portal
Viewing changes made by other administrators via Audit Trail in the Admin Portal
Detecting failed logins and locked accounts via Audit Trail in the Admin Portal

AI tools

RingSense

Getting started

Intro to RingSense
Getting started with RingSense
Purchasing RingSense licenses
Signing in to RingSense and switching roles

Setting up and managing

Intro to Scorecards
Changing the language
Managing RingSense licenses
Managing users and teams
Managing organization settings
Creating and managing scorecards
Creating and managing trackers
Using the Deals page
Managing notification settings
Setting up integrations
Managing data retention for your RingSense account

Tracking and reporting

Intro to trackers
Trackers insights
Using reports
Downloading call data

AI Receptionist

Getting started

Setting up and updating your AI Receptionist
Managing AI Receptionist skills
Accessing AI Receptionist call transcripts
Managing AI Receptionist conversational insights
Managing AI Receptionist multi-language support
Intro to AI Receptionist Analytics
AI tools

RingSense

Managers

Getting started

Intro to RingSense
Signing in to RingSense and switching roles

Setting up and managing

Using the Deals page
Managing notification settings
Changing the language

Coaching and feedback

Intro to coaching
Using the Coaching page
Coaching agents with AI and manual feedback
Providing feedback on a call

Managing calls

Using the Interactions page in RingSense
Using the Details page in RingSense
Searching for and filtering calls
Sharing interactions
Using AI follow-up emails
Adding an interaction to your library
Using the library

Tracking and reporting

Intro to Trackers
Trackers insights
Using reports

Agents

Getting started

Intro to RingSense
Signing in to RingSense and switching roles

Setting up and managing

Using the Deals page
Managing notification settings
Changing the language

Coaching and feedback

Requesting feedback

Managing calls

Using the Interactions page in RingSense
Using the Details page in RingSense
Searching for and filtering calls
Setting up and managing saved filter notifications
Sharing interactions
Using AI follow-up emails
Adding an interaction to your library
Using the library

AI Assistant

Getting started

Intro to the RingCentral AI Assistant
Customizing the announcements for transcripts and AI notes
Using AI to write and improve messages
Using message summaries
Using notes for phone calls
Using closed captions and live transcription during phone calls
Integrations

Archiver

Understanding RingCentral Archiver

Intro to RingCentral Archiver

Using RingCentral Archiver

Connecting to RingCentral Archiver
Managing Archiver settings and permissions​

Release notes

RingCentral Archiver Release Notes

HubSpot

RingCentral for HubSpot native integration

Getting started with RingCentral for HubSpot
Migrating to the HubSpot native integration
Using the RingCentral for HubSpot native integration
Call logging options in RingCentral for HubSpot

RingCentral for HubSpot Chrome integration

Intro to RingCentral for HubSpot
Installing RingCentral for HubSpot
Navigating the RingCentral for HubSpot app
Making a call in the RingCentral for HubSpot
Receiving a call in the RingCentral for HubSpot
Managing call logs in the RingCentral for HubSpot
Authenticating the RingCentral for HubSpot app
Signing in to RingCentral for HubSpot

Microsoft Dynamics 365

Getting started

RingCentral for Microsoft Dynamics 365 overview

Setting up and managing

Setting up RingCentral for Microsoft Dynamics 365

Microsoft Teams

Downloadable guides

RingCentral for Microsoft Teams admin guide
RingCentral for Microsoft Teams user guide

Using RingCentral in Microsoft Teams mobile

Schedule a Meeting Using RingCentral for Microsoft Teams Mobile
Start a Video Meeting Using RingCentral for Microsoft Teams Mobile
Host an Audio Conference Call Using RingCentral for Microsoft Teams Mobile
Place an Outbound Call Using RingCentral for Microsoft Teams Mobile
Access the RingCentral Chat Bot in the Microsoft Teams Mobile App

Direct routing

Setting up Direct Routing in RingCentral and Microsoft Teams
Migrating users from Cloud PBX to RingCentral Direct Routing
RingCentral for Microsoft Teams Direct Routing FAQs and troubleshooting
Understanding the Microsoft Teams Direct Routing authentication methods

Troubleshooting

Resolving missing dialpad for users on Microsoft Teams

Release notes

RingCentral for Microsoft Teams Release Notes

Cloud PBX for Microsoft Teams

Getting started

Intro to RingCentral Cloud PBX for Microsoft Teams
Microsoft 365 licensing for RingCentral Cloud PBX for Microsoft Teams
Using Sync Now for automatic configuration of RingCentral Cloud PBX for Microsoft Teams

Provisioning and configuration

Adding an administrator to RingCentral Cloud PBX for Microsoft Teams
Setting up RingCentral Cloud PBX for Microsoft Teams
Setting up Nomadic 911 in RingCentral Cloud PBX for Microsoft Teams
Adding users to RingCentral Cloud PBX for Microsoft Teams
Setting up voicemail and hold music

Managing your Cloud PBX

Adding users to RingCentral Cloud PBX for Microsoft Teams
Configuring existing phones in RingCentral Cloud PBX for Microsoft Teams

Troubleshooting

Finding and accessing the PSTN usage report for Microsoft Teams
Running a diagnostic sync in Cloud PBX
Setting up PowerShell for advanced diagnostics
Troubleshooting unavailable features in the Microsoft Teams desktop app
Checking Teams API permission in Active Directory
Resolving user access issues to RingCentral Cloud PBX for Microsoft Teams
Troubleshooting short ring time in Teams

FAQ/Uncommon use cases

Getting a Microsoft Teams Shared Device trial license

Outlook

Understanding RingCentral for Outlook

RingCentral for Outlook Overview
RingCentral for Outlook Contacts
Default view interface in RingCentral for Outlook

Using RingCentral for Outlook

Installing RingCentral for Outlook
Logging in to RingCentral for Outlook
Scheduling a meeting in RingCentral for Outlook
Composing text messages in RingCentral for Outlook
Placing calls in RingCentral for Outlook
Answering an incoming call in RingCentral for Outlook
Listening to voicemail messages in RingCentral for Outlook
Viewing and managing your call history in the RingCentral app and Admin Portal
Managing browser call controls in RingCentral for Outlook
Viewing fax messages in RingCentral for Outlook
Batch Commands to Manage RingCentral for Outlook

Troubleshooting

Troubleshooting guide for RingCentral for Outlook

Release notes

RingCentral for Outlook Release Notes

Salesforce

Downloadable guides

RingCentral for Salesforce admin guide
RingCentral for Salesforce user guide

Understanding RingCentral for Salesforce

RingCentral for Salesforce Overview
RingCentral for Salesforce App Frequently Asked Questions

Setting up RingCentral in Salesforce for your company

Installing RingCentral Phone in Salesforce for your company
RingCentral Scheduler system requirements
Setting up your RingCentral call center in Salesforce
Assigning users to your RingCentral call center in Salesforce
Assigning users to a RingCentral Cloud Phone report folder in Salesforce
Adding RingCentral Phone to Salesforce Lightning app
Adding RingCentral Phone to the Salesforce mobile app
Setting up RingCentral Analytics in Salesforce
Configuring RingCentral Phone advanced settings in Salesforce
Upgrade to the latest version of the app

Using the RingCentral app in Salesforce

Configuring RingCentral Phone advanced settings in Salesforce
Making an outbound call in RingCentral for Salesforce
Composing text messages in RingCentral for Salesforce
Viewing messages in RingCentral for Salesforce
Viewing activity reports in RingCentral for Salesforce

Using RingCentral Webinar in Salesforce

Navigating RingCentral Webinar in Salesforce as a user
Setting up Salesforce for RingCentral Webinar as an admin

Troubleshooting

Troubleshooting guide for RingCentral for Salesforce
Troubleshooting guide for RingCentral Webinar for Salesforce

Release notes

RingCentral for Salesforce Release Notes

VDI Integration

VDI integration with RingCentral App

Using Citrix VDI integration in the RingCentral app
Using VMware VDI integration in the RingCentral app
Using Microsoft Azure VDI integration in the RingCentral app
Microsoft Azure VDI integration systems requirements

VDI Integration with RingCentral for MS Teams

Using RingCentral for Teams in a VDI environment

Zendesk

Understanding RingCentral for Zendesk

RingCentral for Zendesk Overview
RingCentral for Zendesk app FAQs

Using RingCentral for Zendesk

Using the RingCentral for Zendesk app
Message

Understanding the Message interface

Understanding the
Message interface

Intro to Message in the RingCentral app

Starting a chat

Sending a message in the RingCentral app
Creating a group chat in the RingCentral app
Managing your messages in the RingCentral app
Using emoji reactions in your messages in the RingCentral app
Using @mentions in the RingCentral app
Using code snippets in the RingCentral app desktop and web
Using AI to write and improve messages in the RingCentral app
Making and receiving calls
Creating a notification bubble from a chat in the RingCentral mobile app for Android

Managing attached files

Attaching a file to a message in the RingCentral app
Managing attached files in the RingCentral app
Sharing a file to the RingCentral mobile app

Managing notes

Creating and managing notes in the RingCentral app

Managing your tasks

Creating a task in the RingCentral app
Managing tasks in the RingCentral app

Managing events

Creating an event in the RingCentral app
Managing events in the RingCentral app

Managing a team

Intro to teams in the RingCentral app
Creating a new team in the RingCentral app
Joining a new team in the RingCentral app
Managing team members in the RingCentral app
Managing a team's profile in the RingCentral app
Assigning a team member as an admin
Leaving a team in the RingCentral app desktop and web
Deleting a team in the RingCentral app
Managing your account's teams in the RingCentral app

Managing your conversations

Using the search bar in the RingCentral app
Organizing your conversations in the RingCentral app
Setting message notification preferences in the RingCentral app
Closing a conversation in the RingCentral app

Understanding keyboard shortcuts

Understanding keyboard shortcuts

Using keyboard shortcuts in the RingCentral app

Managing your meeting settings

Managing your
meeting settings

Managing message settings in the RingCentral app
Video

Getting started

Understanding RingCentral Video

Intro to RingCentral Video
Upgrading RingCentral Meetings to RingCentral Video
RingCentral Video FAQ

RingCentral Video network and system requirements

RingCentral Video network requirements
RingCentral Video system requirements

End-to-end encryption

Intro to End-to-end encryption for RingCentral Video
End-to-end encryption for RingCentral Video FAQ

Joining and scheduling

Starting a meeting

Starting RingCentral Video meetings instantly
Starting a team huddle in the RingCentral app

Scheduling a meeting

Scheduling a RingCentral Video meeting
Assigning delegates to schedule your RingCentral Video meetings in the RingCentral desktop and web app
Scheduling a RingCentral Video meeting
Scheduling a RingCentral Video meeting for another user on Outlook
Preventing others from joining before the host in a RingCentral Video meeting
Managing your Personal meeting settings for RingCentral Video meetings

Joining a meeting

Joining a RingCentral Video meeting
Resolving launch meeting issue in Google Chrome
Joining RingCentral Video audio

Scheduling a meeting

RingCentral Scheduler system requirements
Installing or deploying RingCentral Scheduler in Outlook
RingCentral Scheduler for On-Premise Exchange accounts installation FAQ
Adding the RingCentral Scheduler to your Outlook toolbar
Scheduling a RingCentral Video meeting with end-to-end encryption using the RingCentral Scheduler Outlook add-in

Using the Calendar Migration Tool

Using the Calendar Migration Tool on Outlook meeting invites
Creating a Google service account and key file
Using the Calendar Migration Tool on Google meeting invites
Understanding the Calendar Migration Tool audit logs

In-meeting controls

RingCentral Video attendee controls

Using RingCentral Video attendee controls
Viewing participants in RingCentral Video
Inviting others to join a RingCentral Video meeting
Using chat in RingCentral Video meetings
Managing your camera for RingCentral Video meetings
Sharing your screen in RingCentral Video meetings
Using reactions during a RingCentral Video meeting
Using Closed Captions in RingCentral Video
Switching a call or meeting between desktop and mobile in the RingCentral app
Configuring in-meeting RingCentral Video settings
Improving your appearance in meetings in the RingCentral Video app
Using the Help center in the RingCentral app
Submitting a feature idea on RingCentral Video
Showing RingCentral Video network connection and CPU usage
Sharing your computer audio in a RingCentral Video meeting
Removing background noise during a RingCentral Video meeting
How do I fix flickering during screen share in RingCentral Video?
Using a whiteboard during a RingCentral Video meeting
Entering Safe Driving Mode in a RingCentral Video mobile meeting
Multi-tasking mode during a RingCentral Video meeting in the mobile app

RingCentral Video host controls

Using RingCentral Video host controls
Using live transcription in RingCentral Video meetings
Recording RingCentral Video meetings
Managing RingCentral Video meeting participants
Manage security settings during a RingCentral Video meeting
Using a waiting room in RingCentral Video
Assigning a moderator in a RingCentral Video meeting
Muting the audio of others in RingCentral Video
Turning off a participant's video in RingCentral Video

RingCentral Video Virtual Background

Checking system requirements for using RingCentral Video’s virtual background and presentation mode
Using RingCentral Video Virtual Background
Virtual background or Presentation mode not supported on your device
Using a green screen with RingCentral Video Virtual background and Presentation mode

RingCentral Video Presentation mode

Using Presentation modes in RingCentral Video
How do I fix my Presentation mode video overlay when it covers important content?

RingCentral Video Breakout Rooms

Intro to Breakout Rooms in RingCentral Video
Creating and managing breakout rooms in RingCentral Video for desktop and web
Assigning and managing users in breakout rooms in RingCentral Video desktop and web
Participating in Breakout Rooms during RingCentral Video meetings

Meeting settings

Managing settings

Viewing and managing RingCentral Video meetings in the RingCentral app desktop and web
Locating a meeting ID on RingCentral app
Connect a team with a RingCentral Video meeting
Rescheduling a RingCentral Meetings invite to a RingCentral Video invite
Inviting others to join a RingCentral Video meeting
Viewing and managing scheduled RingCentral Video meetings in the RingCentral app
Using your Personal Meeting ID in the RingCentral app
Setting reminders for RingCentral Video meetings on RingCentral mobile app
Viewing participants in RingCentral Video
Adding upcoming meeting widget in RingCentral mobile app for iOS

Managing RingCentral Video meeting recordings

Viewing and managing RingCentral Video meeting recordings

Managing your RingCentral Video meetings

Managing RingCentral Video settings in the RingCentral app
Turning on entry and exit tones in RingCentral Video on the RingCentral app
Enabling end-to-end encryption for RingCentral Video
Switching the video service on RingCentral app
Managing audio settings in RingCentral Video
Do Not Disturb while screen sharing
Intro to Advanced meeting insights in RingCentral Video

Analytics

Getting started

Accessing the Analytics Portal
Navigating the Analytics portal on mobile
Configuring Analytics Portal permissions

Adoption & Usage

Navigating Adoption and Usage analytics
Active User Trend widget
Message dashboard KPIs
Phone dashboard KPIs
Show more

Quality of Service

Quality Monitor widget on the Overview dashboard
Searching and filtering on the Calls dashboard
Upstream & Downstream widget
Show more

Rooms & Devices

Navigating Rooms & Devices: Overview
Locations with Problematic Rooms widget on the Overview dashboard
Filtering the Rooms dashboard
Offline Devices Trend widget on the Devices dashboard
Show more

Rooms

RingCentral Rooms

Release notes

RingCentral Video release notes
Analytics

Getting started

Intro to RingEX Analytics
Navigating the Analytics portal on the web
Navigating the Analytics portal on mobile

Adoption & Usage

Overview

Intro to Adoption and Usage
Navigating Adoption and Usage analytics
Filtering the Adoption and Usage dashboards
Downloading Adoption and Usage reports

Common dashboard widgets

Adoption & Usage: Usage Frequency widget
Active User Trend widget
Using the Intercom feature on RingCentral-branded desk phones
Adoption & Usage: User Table widget

Overview dashboard

Intro to the Overview dashboard
Adoption & Usage: Active Users widget on the Overview dashboard
Adoption & Usage: Total Enabled Users widget on the Overview dashboard
Adoption & Usage: Device Type widget on the Overview dashboard

Message dashboard

Message dashboard KPIs
Adoption & Usage: Active Users widget on the Message dashboard
Using the Intercom feature on RingCentral-branded desk phones
Adoption & Usage: Teams widget on the Message dashboard

Video dashboard

Adoption & Usage: Intro to the Video dashboard
Video dashboard KPIs
Adoption & Usage: Active Users widget on the Video dashboar
Features Usage widget
Adoption & Usage: Top Endpoints & Versions widget on the Video dashboard

Phone dashboard

Adoption & Usage: Intro to the Phone dashboard
Phone dashboard KPIs

Business Analytics

Getting started

Intro to RingCentral Business Analytics
Creating and managing a RingCentral Business Analytics dashboard
Business Analytics data dictionary
Differences between Business Analytics Essentials and Pro

Business Analytics dashboard

Creating and managing Business Analytics graph widgets
Creating and managing Business Analytics table widgets
Adding widgets to a Business Analytics dashboard
Creating and managing Business Analytics KPIs widgets
Creating and managing call records widgets
Creating and managing meetings widgets

Live Reports

Getting started

Intro to Analytics Live Reports
Purchasing and managing Live Reports licenses

Live Reports dashboard

Intro to Live Reports dashboards
Adding a Live Reports dashboard
Managing your Live Reports dashboards | RingEX

Live Reports dashboard widgets

Introduction to Live Reports widgets | RingEX
Adding a Live Reports widget
Managing Live Reports widgets | RingEX
Managing Live Reports Service Level widgets
Managing Live Reports Call Volume widgets
Managing Live Reports Agents Count widgets | RingEX
Managing Live Reports Agent Details widgets
Purchasing and managing Live Reports licenses
Managing Live Reports Queue Monitor widgets | RingEX
Managing Live Reports Queue Calls widget
Managing Live Reports Queue Details widget | RingEX
Live Reports Ownership

Quality of Service (QoS)

Getting started

Introduction to Analytics Quality of Service
Navigating Quality of Service: Overview
Quality of Service metrics

Quality of Service: Overview dashboard

Intro to Quality of Service Overview tab
Quality Monitor widget
Geo IP Locations by Legs widget
Top ISPs, Endpoints, and Networks widgets

Quality of Service: Extensions dashboard

Navigating the Quality of Service Extensions page
Filtering the Extensions dashboard
Sessions and Calls widgets
Geolocation Map widget
Streams and Quality widget
Understanding the Endpoints and ISPs widget

Quality of Service: Calls dashboard

Navigating the Calls page in Quality of Service Analytics
Searching and filtering on the Calls dashboard
Troubleshooting Video issues using the Quality of Service dashboard
Navigating the Calls table in Quality of Service Analytics

Quality of Service: MOS Performance dashboard

Navigating the MOS Performance page in QoS Analytics
Percent Core MOS Performance widget
Daily Trend widget
Upstream & Downstream widget

Quality of Service: Meetings report

Using the QoS Analytics Meetings dashboard
Managing your Live Reports dashboards | RingEX

Quality of Service: Webinars report

Intro to the Webinars dashboard
Filtering the Webinars dashboard
Using the Webinars dashboard

Rooms & Devices

Getting started

Intro to RingCentral Rooms & Devices Analytics
Navigating Rooms & Devices: Overview

Rooms & Devices: Overview dashboard

Using the Rooms & Devices Overview dashboard

Rooms & Devices: Rooms dashboard

Intro to the Rooms dashboard

Rooms & Devices: Devices dashboard

Intro to the Devices dashboard
Devices table widget

Rooms & Devices: Unprovisioned Devices dashboard

Intro to the Unprovisioned Devices dashboard
Rooms & Devices: Downloading the Unprovisioned Devices reports
Unprovisioned Devices table

Rooms & Devices: Managing RingCentral Rooms

Managing RingCentral Rooms with Analytics

Alerts & Subscriptions

Getting started

Intro to Alerts
Intro to the Alerts feature in RingCentral Business Analytics

Alerts List dashboard

Intro to the Alerts List dashboard
Creating an alert in RingCentral Business Analytics
Managing your alerts
Viewing your alert notifications

Alerts Log dashboard

Intro to the Alerts Log dashboard
Navigating the Alerts Log in Business Analytics
Downloading Alerts Log reports
Triggered Alerts Log widget

Subscriptions overview

Intro to Subscriptions
Creating subscriptions
Subscribing to a saved report
Managing your subscriptions
Deskphones and devices

Getting started

Getting started

Intro to deskphones provisioning
Zero Touch Provisioning Supported Phones
Set up your VoIP phone
Deskphones compatible with RingCentral

Ordering, shipping, and returning a device

Intro to deskphones provisioning
Zero Touch Provisioning Supported Phones
Using the Intercom feature on RingCentral-branded desk phones
Certified and supported deskphones for RingCentral

Deskphones

Certified and supported deskphones
Avaya
Cisco
Poly
Snom
Unify
Yealink

Headsets

RingCentral’s recommended headsets

Hot Desking

Hot Desking Overview
Hot Desking FAQ
List of supported Hot Desking Devices
Assigning Phones to be used in Hot Desking
Set Up a Hot Desking User
Log In to a Hot Desking Phone
Log Out of a Hot Desking Phone

Intercom

Intro to Intercom feature
Using the Intercom feature on RingCentral-branded desk phones

Presence

Intro to RingCentral Presence feature

Shared Lines

List of the phones supported in the Shared lines feature

Troubleshooting

Check our Service Status Site
Open a Support Case to RingCentral

Yealink deskphones

Getting started

Yealink phones Frequently Asked Questions

Configuring your phone

Connecting Yealink phones to WiFi using the Yealink WiFi dongle
Checking your phone's device certificate
Manual provisioning for Yealink phones

Phone features

Adding speed dial keys to Yealink phones
Clearing missed calls on a Yealink phone's display
Setting up the Alarm feature of Yealink W59R on the W60B

Call features

Enabling or disabling Do-Not-Disturb (DND) on Yealink phones
Muting or unmuting audio on Yealink phones
Warm transferring a call on Yealink phones
Blind transferring a call on Yealink phones
Using N-way conference on Yealink phones
Enabling call forwarding on Yealink phones

Phone settings

Changing auto-dial timeout on Yealink phones
Setting up audio settings on Yealink phones
Setting the date and time on Yealink phones

Troubleshooting

Accessing and exporting a Yealink IP phone’s phone log

Headsets

System requirements for the RingCentral app
List of recommended headsets for RingCentral phones
List of compatible headsets for Yealink IP phones

Corporate Directory for 3rd Party Manually Provisioned BYOD

Corporate Directory for 3rd Party
Manually Provisioned BYOD

Configuring LDAP on deskphones

Alcatel
Cisco
Poly
Unify
Yealink
Downloadable guides

RingEX admin guides

RingEX admin guide
RingCentral app admin guide

RingEX user guides

RingEX user guide
RingCentral app desktop and web getting started guide
RingCentral app mobile getting started guide

RingCentral Rooms guide

RingCentral Video Rooms admin guide
RingCentral Video Rooms user guide

RingCentral Phone app guides

RingCentral Phone desktop user guide
RingCentral desktop phone quick reference guide

RingCentral Fax guides

RingCentral Fax quick start guide
RingCentral Fax for Google Docs user guide

RingCentral recommended routers

RingCentral
recommended routers

Meraki MX64 Firewall/Router
Netgear R6400
SonicWall TZ270
Phone

Phone in the RingCentral app

Flipping a call in the RingCentral app desktop and web
Starting a conference call in the RingCentral app desktop and web
Enabling the HUD in the RingCentral app desktop and web

RingCentral Phone app

Getting started

Audio Conference Overview
Intro to RingOut®
Integrating your headset with RingCentral Phone
Intro to Call Forwarding and Voicemail
Intro to Phone in the RingCentral apps

Administration

Add a RingCentral Phone DigitalLine for a User Extension
Adding RingEX user extensions in the Admin Portal
Download and Install Plantronics Hub
Enterprise Distribution
Installing Without Admin Access
Reset or Change Password, PIN or Security Question
Set Emergency Dialing Address
Update Credit Card Details

Users

Assigning a RingCentral Phone account to a different computer
RingCentral Phone Desktop - Active Call Controls
RingCentral Phone Desktop - Pre-Call Controls
Making and receiving calls in the Phone app
Intro to the Heads-up display (HUD) feature in RingCentral Phone
Turning on and accessing the Heads-up display in the RingCentral app

Troubleshooting

Troubleshooting - Access and Create debug logs | RingCentral Phone App for Desktop Mac
RingCentral Phone - Not responding to Plantronics Audio Device button commands
RingCentral Phone - Troubleshooting Plantronics Integration Disabled
Error Message "Limit Reached" on RingCentral Phone Desktop

Maintenance

RingCentral Phone - Update the App Version

Release notes

RingCentral Phone release notes

Call handling and forwarding

Setting up company call handling in the RingCentral app and Admin Portal
Setting up how incoming calls are handled
Setting up your voicemail greeting
Show more
Admins
Make the most of your setup, from the crucial to the complex.
Phone
Add contacts, set up voicemail, and forward calls from the app.
AI Assistant
AI tools
Work smarter with AI Asssistant, AI Receptionist, and RingSense.
Deskphones and devices
Find features and requirements so your equipment runs right.
Integrations
Connect to the tools that you already use.
Message
Learn how to chat, share files, manage teams, and more.
Video
Take your meetings from anywhere, web, desktop, or mobile.
Analytics
Gain real-time insights to make decisions and take action.
Downloadable guides
Browse our library of PDF product guides.
How-to videos
Get up-and-running quickly with our how-to videos.
Popular video tutorials
Making a call
Learn how to make calls, reach contacts, and return recent calls—all in a few clicks.
Transferring a call
Learn how to transfer a call in the RingCentral app.
Resetting voicemail PIN
Easily reset your PIN to access voicemail messages from a deskphone or outside line.
Setting up call forwarding rules
Streamline your call forwarding setup.
Updating your caller ID
Easily recognized caller IDs build customer trust.
Setting up Voicemail
Learn how to change your voicemail greeting from the RingCentral desktop app.
Answering calls
Learn how to answer calls in the RingCentral desktop app.
Forward all calls
Learn how to forward all calls to voicemail, to another number, or to an announcement.
Company call handling
Customize how you want your main company number to ring.
Call handling for Admins
Use the Admin Portal to set up phone settings for users within your account.
Personal call handling
Set up where calls ring, when greetings play, and what happens to missed calls.
Active Call Management
Mute, record, transfer, and park active calls.
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Additional resources
Check system status
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Explore release notes
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